How long does BennyBee take to process and ship orders?

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Delivery estimates are usually 3-7 business days after shipment.

Can I return BennyBee personal-care products?

Unopened and unused products may be returned within 14 days of delivery. Opened or used personal-care products cannot be returned unless the order arrived damaged, defective, or incorrect.

What should I do if my order is damaged, incorrect, lost, or missing?

Contact BennyBee with your order number and checkout email so a real person can help review the issue and provide next steps.

Order help

Shipping & Returns

Last updated: August 20, 2026

We want ordering from BennyBee to feel simple. Here is what to expect after checkout, what to do if something goes wrong, and how to reach us for help.

For the fastest support, include your order number and the email address used at checkout.

Look Up an Order Contact BennyBee

Processing

1-3 business days

Delivery estimate

3-7 business days after shipment

Ships to

United States only

Order processing and shipping times

Orders are typically processed within 1-3 business days, excluding weekends and holidays. During high-demand periods, processing may take a little longer.

Standard delivery is usually estimated at 3-7 business days after shipment. Carrier timelines are estimates and can be affected by weather, holidays, or other carrier delays.

Shipping costs and tracking

Shipping is calculated at checkout based on your order and destination. If your order qualifies for a free-shipping offer, that will be shown before you pay.

Once your order ships, we send tracking by email. Tracking can take a little time to update after the carrier receives the package.

Where we ship

BennyBee currently ships within the United States only. We do not offer international shipping at this time.

Returns and refunds

Unopened and unused products may be returned within 14 days of delivery. Please contact us before sending a return so we can confirm the order details and next step.

Customers are responsible for return shipping, and original shipping charges are non-refundable. If a refund is approved, it will be processed back through the original payment method.

If we made a mistake or your order arrived damaged, we will make it right at no additional cost to you.

Opened or used personal-care products

For hygiene reasons, opened or used lip balms, creams, and other personal-care products cannot be returned or resold. If you had a reaction or product concern, please contact us anyway so we can review what happened and help with the next step.

Damaged, incorrect, lost, or missing orders

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery. Include your order number, a short description, and photos if the issue is visible.

If tracking says delivered but you cannot find the package, check nearby delivery spots and with your carrier first, then contact us with your order number. We will help review the shipment details.

Exchanges

Because our products are personal-care items, we do not offer traditional exchanges. If your order arrived damaged, defective, or incorrect, contact us and we will make it right.

Cancellations and order changes

Orders can only be changed or canceled before they ship. If you need to change an address, adjust an order, or request cancellation, contact us as soon as possible.

If your order has already shipped, we may not be able to change or cancel it.

Need help with an order?

We are a small business, and there is a real person on the other side. If something is not right, email hi@bennybeeco.com or use the contact page and we will do our best to help. Please include your order number, checkout email, and any photos if something arrived damaged or incorrect.