Question 1

Where do you ship from?

Accepted Answer

All orders ship from Florida, USA.

Question 2

How long does shipping take?

Accepted Answer

Orders are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on location.

Question 3

Can I change or cancel my order?

Accepted Answer

Orders can only be changed or canceled before they ship. Contact us as soon as possible, and we'll do our best to help.

Question 4

I entered the wrong address - what should I do?

Accepted Answer

Contact us immediately. If your order has not shipped yet, we can usually update the address.

Question 5

Do you accept returns?

Accepted Answer

For hygiene reasons, we do not accept returns on opened products. If your order arrives damaged or incorrect, contact us and we'll make it right.

Question 6

What if my order arrives damaged or incorrect?

Accepted Answer

Contact us with your order number and a photo of the issue. We will resolve it quickly.

Question 7

What ingredients do you use?

Accepted Answer

Our balms are made with waxes, butters, oils, and flavor oils. You can find the full ingredient list on each product page.

Question 8

Are your balms safe for sensitive lips?

Accepted Answer

Our formula is designed for everyday use, but if you have known sensitivities, please review the ingredient list before purchase.

Question 9

Will my balm melt in the heat?

Accepted Answer

Lip balms can soften or melt in high temperatures. If your balm arrives softened, place it at room temperature or in the fridge to reset.

Frequently asked questions